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Extra info for API RP 1162 Public Awareness Programs for Pipeline Operators

Sample text

1 Measure 1—Outreach: Percentage of Each Intended Audience Reached with Desired Messages This is a basic measurement indicating whether the operatorÕs public awareness messages are getting to the intended stakeholders. , households, excavating companies, local government, and local Þrst responder agencies). Additionally, this measure should estimate the percentage of the stakeholders actually reached within the target geographic region along the pipeline. This measurement will help to evaluate the effectiveness of the delivery methods used.

2 OVERVIEW OF POTENTIAL CONSEQUENCES Information should identify the product release characteristics and potential hazards that could result from an accidental release of hazardous liquids or gases from the pipeline. , how natural gas smells) ¥ Who uses natural gas and why. 3 SUMMARY OF PREVENTION MEASURES UNDERTAKEN The potential hazard message should be coupled with a general overview of the preventative measures undertake by the operator in the planning, design, operation, maintenance, inspection and testing of the pipeline.

Additionally, this measure should estimate the percentage of the stakeholders actually reached within the target geographic region along the pipeline. This measurement will help to evaluate the effectiveness of the delivery methods used. ¥ Supplemental measures: Other indicators that an operator may want to consider tracking as a supplement to measuring program outreach effectiveness include: - Track the number of inquiries by phone to operatorpersonnel or to the public awareness portions of an operatorÕs website (however operators are cautioned that unless such information is speciÞcally sought by the operator, this measure would not deÞne if the caller or website viewer is a member of the target stakeholder audience nor whether this measure includes counts of repetitive website reviewers) - Track input received via feedback postcards (often called reply or bounce-back cards) from representatives of the stakeholder audience at events or meetings, sent by mail, or as a result of the operatorÕs canvassing of the rights-of-way - Track the number of ofÞcials or emergency responders who attend emergency response exercises (this is an indicator of interest and the opportunity to gain knowledge).

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